Terms of Use

These Terms of Use form the master service agreement between Praxara Ltd and the customer using the Praxara platform. By creating an account, submitting an order, or using the service, the customer agrees to these terms.

If a separately signed order form, statement of work, data processing addendum, or enterprise agreement conflicts with these terms, the signed document controls for that conflict.

Praxara provides software for regulated pharmaceutical and life-sciences teams, including AI-assisted document workflows, compliance pack generation, pharmacovigilance support, governance evidence, audit trails, and related administrative tooling.

The service is decision-support software. Customer remains responsible for professional review, regulatory submissions, clinical determinations, quality decisions, and any external use of outputs.

Customer is responsible for all activity under its tenant, for assigning appropriate user roles, and for promptly disabling access when personnel leave or no longer require the service.

Praxara may suspend access where necessary to protect the service, comply with law, prevent misuse, or address overdue undisputed fees.

Customer retains all rights in data, documents, prompts, outputs, and other materials submitted to the service. Praxara processes customer data only to provide, secure, support, and improve the contracted service.

Praxara does not use customer data to train general-purpose AI models. Sub-processors are listed on the public sub-processor page and are subject to vendor review and contractual controls.

AI outputs may be incomplete, inaccurate, or unsuitable without qualified human review. Customer must verify outputs before relying on them for regulated, clinical, pharmacovigilance, quality, or legal purposes.

Where customer uses Praxara in an EU AI Act, GxP, 21 CFR Part 11, GDPR, or similar regulated context, customer is responsible for configuring appropriate governance, reviewer approval, and oversight procedures.

Customer must not use the service to violate law, bypass security controls, reverse engineer non-public platform components, submit malicious code, or process data without the necessary rights and notices.

Customer must not represent unreviewed AI output as final regulatory, medical, safety, legal, or quality advice.

Fees, plan limits, billing cadence, currency, taxes, and payment method are set out at checkout or in the applicable order form. Unless stated otherwise, fees are non-refundable and exclusive of VAT or similar taxes.

Praxara may update public pricing for future renewal periods or new purchases, but changes do not alter an active signed order unless the order permits it.

Each party must protect the other party's confidential information using reasonable care and may use it only to perform under the agreement.

Praxara maintains administrative, technical, and organisational safeguards designed for regulated life-sciences workflows, including role-based access, encryption, audit logging, and vendor oversight.

These terms begin when customer first accepts them and continue until all subscriptions or order forms expire or are terminated.

Either party may terminate for material breach if the breach is not cured within 30 days after written notice. On termination, customer may export available customer data for a reasonable period unless prohibited by law or security requirements.

To the maximum extent permitted by law, Praxara is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data.

Each party's total aggregate liability is limited to the fees paid or payable by customer for the service in the 12 months before the event giving rise to the claim, except for liabilities that cannot be limited by law.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless a signed order form states otherwise.